FAQ’s
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Please check with your doctor first. Our courses are designed for a range of levels, but we don't know your body or your history, and we can't tell you what's safe for you. If you have an injury, a medical condition, are pregnant, or are returning to exercise after time away or surgery, talk with your physician before starting any of our workouts.
Once you're cleared, listen to your body as you go. Move at your own pace, never push through sharp pain, and stop right away if you feel pain, dizziness, or shortness of breath — and seek medical attention if you need it. These courses are educational and are not medical advice, diagnosis, or treatment, and they aren't a substitute for care from a qualified professional.
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As soon as you purchase, you’ll get a confirmation email from Pilates Apps with a link to sign in and start. You can watch on a web browser or in the free Kajabi app — whichever you prefer. Either way, you’ll sign in with the same email and password you created at checkout.
On a web browser (computer, phone, or tablet):
Go to courses.pilatesapps.com — or just click the link in your confirmation email.
Click Sign In and enter the email and password you used at checkout.
Your course appears in your Library. Click it to begin.
On your phone with the Kajabi app:
Search “Kajabi” in the App Store (iPhone) or Google Play (Android) and install the free app.
Open it and sign in with the same email and password you used at checkout.
Your course loads automatically in your Library, ready to play. The app is the easiest way to follow along on the mat.
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First, check your spam or promotions folder — new emails sometimes land there. Adding us to your contacts keeps future ones in your inbox. Make sure you’re signing in with the same email you used at checkout, since that’s the address your course is tied to. Still stuck? Reply to your confirmation email or reach us at info@pilatesapps.com and we’ll get you in.
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You can reset your password from either the website or the app — you just need access to the email address you used at checkout, since that’s where the reset link is sent.
On a web browser:
Go to courses.pilatesapps.com.
Click Sign In, then click “Forgot password?” below the login box.
Enter the email address you used when you bought your course, and submit.
Check your email for a message with a reset link. Click it, choose a new password, and you’re back in.
In the Kajabi app:
Open the Kajabi app and go to the sign-in screen.
Tap “Forgot password?”
Enter the email address you used at checkout, and submit.
Check your email for the reset link, tap it, set a new password, and sign back in.
Not getting the reset email? Check your spam or promotions folder first. Make sure you’re using the same email address you bought your course with — the reset link can only go to that address. Still stuck? Reach us at info@pilatesapps.com and we’ll help you get back in.
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Your courses are hosted on Kajabi, a trusted platform many online educators use to deliver their classes securely. Think of it as the theater where your courses play — we make the films, Kajabi runs the projector. It’s what lets you stream your workouts reliably on any device and keeps your account and access safe.
You’ll never deal with Kajabi separately from us — it simply runs quietly in the background. When you buy a course, your access lives in your Pilates Apps library at courses.pilatesapps.com, and the free phone app you download happens to be called Kajabi. Same account, same email and password you set up at checkout, either way.
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Your lessons live online and in the Kajabi app on your phone, and from there you can send them to your TV. Your TV does not need to be new, but it does need to be able to receive a cast. You will find out which in about ten seconds.
Before you start
Your phone and your TV need to be on the same Wi-Fi network.
Have the email address you used when you bought the course.
1. Get the app. Download the free Kajabi app: iPhone: App Store · Android: Google Play. Use these links rather than searching, so you get the right app. Open it and tap Get Started.
2. Sign in. Enter the email address you used at checkout. The app will send you a confirmation email. Open that email on the same phone and tap Confirm Email Address. (You can also copy the six-digit code from the email and paste it into the app.) Then choose your Pilates Apps course from the list.
3. Start a lesson. Open any lesson and press play. Look for the AirPlay icon (iPhone) or the Cast icon (Android) on the video, and tap it. If you don't see it, tap the video once.
4. Choose your TV. Your TV's name will appear in a list. Tap it. If a four-digit code appears on the TV, type it into your phone. The lesson will start on the TV. Your phone is now the remote for playing, pausing, and going back, so keep it within reach of your mat.
If your TV's name doesn't appear
Check the Wi-Fi. If your phone is on cellular data, or the TV is on a different network (a guest network, for example), they can't see each other.
Restart the TV. Turn it off and on again, then repeat step 3.
iPhone users: look in your TV's settings for AirPlay and make sure it is on. Menu names vary by brand.
Still nothing? Your TV probably can't receive a cast. That is a limit of the TV, not something you did wrong. Two options work with any TV:
Laptop and HDMI cable. Log in and play the lesson full screen, connect the laptop to the TV with an HDMI cable, and select that HDMI input on the TV. Some laptops need a small adapter.
A streaming stick.
Questions? Email us at info@pilatesapps.com

